Account / Password Management

Monday 22 August : account & password management.
Note:

Hi! All,
I have not yet received the responses from some of you on the last assessment conducted on the print-smarts, those who have not yet responded to that please do it today. If you are Responding to both the assessments today then please do it on two different excel sheets, it would be more convenient for me. To know how to prepare the answer sheet please scroll down to the old assessment.
Please respond to the assessment by end of the day today as it will not be possible for me to process the responses received after Tuesday.

Thanks & regards,
Shekhar Singh


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Please choose the most likely/correct response, if you need to add some more comments,questions please feel free to do so in a different column.



Q1. If a user calls reporting that the password for the wwims page is needed & on trying to look for the details of the user you find out that the user has not yet answered questions on the same page, the right thing to do is :

(1) Verify the user using the remedy information & give him a new password for logging on on the wwims.cummins.com page.
(2) Asking him to drop an email to the IT Helpdesk mailbox requesting the same.
(3) To check if the Notes account of the user is working good & email him the password with the user instructions for the wwims page.
(4) Resetting the LDAP password for the user & emailing the same to his manager.
(5) All of the above are Correct.
(6) Options (2),(3) & (4) are correct if user has working/accessible notes account.


Q2. If I receive a call for a CED password reset, I will :
(1) Verify the caller using the Remedy information, & will reset the password for him using the taskpad.
(2) Verify the caller using the wwims page authentication questions, & will reset the password for him using the taskpad.
(3) Will take down his manager's name & will email the password to him.
(4) All of the above are correct.
(5) Only options (2) & (3) are correct.

Q3. If you receive a call for a CED password reset & the user is not able to complete the verification, you :
(1) Email the password to user.
(2) Email the password to the manager of the user, as per Remedy/ people's directory.
(3) Will send the LDAP password to the Local IT of the place to assist user in obtaining a new CED password from the wwims page.
(4) Will ask the user if some colleague of his has the notes account working so that we can email him the password for the user.

Q4. If a user calls you regarding a CED password reset & you find that the same has been Deactivated. In this case we should :
(1) Cut a ticket to the GAM team.
(2) Cut a ticket to the Access Control Admin team.
(3) Send the Reactivation for to the user's Manager.
(4) Should do both, options (2) & (3).
(5) Ask him to contact his HR regarding the same.
(6) Ask him to contact his manager for the same/should drop an email to his manager.
(7) All of the above are correct.

Q5. If a manager calls for CED password for one of the employees reporting to him, we should:
(1) Give him the password as no verification is needed for the manager.
(2) Never give him the password.
(3) Give him the password if the same person is listed as the manager in the Remedy/People's directory.
(4) Verify him using the Authentication questions of the user whose password is needed.
(5) Verify him for his own details & give him the password.
(6) Can email him the password without verification of any kind.
(7) Option (5) & (6) are correct.
(8) Options (4), (5) & (6) are correct.

Q6. If we get a call from manager of an employee who has left the organization, for getting the accounts of the employee Deactivated, we should:
(1) Guide him through the wwims page.
(2) Send a ticket to the GAM team.
(3) Send a ticket to the Access Control admin team.
(4) All of the above are correct.
(5) None of the above as the Deactivation form is to be sent to him for the same.
(6) Option (3) if, & only if (1) fails.
(7) Options (1) & (3) both are correct.

Q7. Manager of a Leaver calls to get his accounts deactivated on an urgent basis, then:
(1) An urgent ticket needs to go to the Access Control Admin team.
(2) Deactivation form needs t be sent to him, to be duly filled & forwarded to the Access Control Admin team.
(3) We need to direct him through the WWIMS page.
(4) Options (1) & (2) both are to be done.
(5) Options (1) & (3) both are to be done.
(6) Option (1) if, & only if (3) Fails.


Q8. If a user calls for getting access to the Notes Account &/or M:\ Drive of a leaver:
(1) A ticket needs to go to the GAM team.
(2) We should direct the user to the useraccountrequest.cummins.com page.
(3) We should direct the user to the manager of the leaver as he can place a request for the same using the Employee management option in CPMS.
(4) We should direct the user to the manager of the leaver as he can place a request for the same using the Employee management option in WWIMS.
(5) Should reset the CED password for the leaver & give it to the caller after verifying him from wwims page.