Good luck for the test/assessment. Let's do it honestly to locate the areas we need to work upon.
Please submit the answersheets with your respective Shift/Team Leads. You can take a printout on a MS Word Document with the Question no# and your choosen answer.
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1. What all are the mandatory files to be copied to a new computer to keep the lotus notes for the user running the way it is?
a) Copying the whole D:/Notes/Data folder.
b) Copying the D:/Notes/Data/Mail/username.nsf file.
c) Copying the C:\Program Files\Notes\Notes.ini.
d) Copying D:\Notes\Data\(Bookmarks.nsf,desktop6.ndk, names.nsf, user.ID).
e) Copying D:\Notes\Data\(Bookmarks.nsf,desktop6.ndk, names.nsf, user.ID) and C:\Program Files\Notes\Notes.ini.
2. If user says he is accessing the Local replica and the emails are received only after he closes & reopens the application. What should we first check:
a) Is the server user's mailfile is on pingable.
b) Has user got a working internet connection.
c) We should issue a new ID file for the user and reconfigure notes for him.
d) We should check the replication tab on the location document.
3. On trying to open Lotus Notes user is geting a message "Can not find D:\Notes\Data\Notes.ini", and on clicking ok the application closes. Then we need to :
a) Reconfigure Lotus Notes for him.
b) We will transfer the Notes.ini file from our computer to the user's Machine.
c) We need to restore the rnotes.zip folder on the M:\ Drive of the user, from rnbackup.zip.
4. On a user's Machine the popup for the password looks like :
It reflects that :a) Everything is fine, till user is able to access notes.
b) User is still on the older version of notes and we need to send a ticket to the RDS team or the Local Desktop Support to get it upgraded.
c) We need to add the APN lines to his Notes.ini file to make APN functional.
d) Can not help it, as user has a non powersweep computer.
5. User calls you and says "I have reset my password from the wwims page however, the new password deos not seem to be working with Notes". And the password prompt looks the same as in question 4. In this case we should:
a) Ask the user to continue using the old password on Notes.
b) Assist him in resetting the passwords again from the WWIMS page.
c) Educate him about the Active Directory basics and send the ticket to the Global Account management team.d) Should take necessary steps to make APN functional on his computer.
6. User is getting the error message "ACL list is corrupt" on the opening the Inbox from his workspace. It is happening on the Local replica of his mails. We should:
a) Send a ticket to the GAM (ops Account Admin) team.
b) Should reconfigure notes for him.
c) Should delete the old replica and create a new one.
d) Should assign the ticket to the Server Team(i.e. Ops Notes or Ops Notes IBM).
7. Each time user reads an email it disappears from his Inbox, however is available under the All Documents Section. The fix for this issue is :
a) Refresh/Replace design for the users mailfile from the mail server.
b) Create a new replica for him as the same thing is not happening on the server copy.
c) Reconfigure Lotus Notes.
d) Other. (If you choose this option Give me the step you will take).
8. On the user's Notes the welcome page has three Frames labelled INBOX, Calendar and To Do. All display : Unable to load Frame's Content. The problem lies with:
a) Address book for the user.
b) Location document, mail tab.
c) Bookamrks on Local Icon on the workspace.
d) Design of the mailfile.e) Local replica of the user.
9. Error messages "Single sign-on error occured" and "You have used this password before please choose a new one" that popup on a user's machine once he tries to logon to Lotus Notes reflect..
a) User's CED account is locked up/or / CED password is to be changed.
b) APN is working good on user's machine.
c) both of the above are correct.
d) None of the above is correct.
e) Other. (If you choose this option Give me the step you will take).
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Thankyou, for taking your time to appear in the assessment.
Shekhar Singh
Don't let it rest till your good is better and your better is best.
